TheScore Bet Fined $200K Over Player Protection Breach in 2026

AGCO Imposes CA$200K Penalty on TheScore Bet for Player Protection Failings

The Alcohol and Gaming Commission of Ontario has levied a CA$200,000 fine against Score Media and Gaming Inc., the operator of theScore Bet, following an investigation into player-protection lapses.

The regulatory action stems from an incident in which the operator presented a customer with a cash-out offer that breached Ontario's responsible gambling and player-protection standards. The affected player's account involved a $380,000 wager, and the cash-out mechanics on offer did not comply with AGCO's framework for safer gaming controls.

Compliance Escalation Underway

This marks one of a growing series of AGCO enforcement actions against Ontario-licensed operators over the past 18 months. The regulator has made clear that operational safeguards—particularly around automated cash-out systems, deposit limits, and account restrictions—are non-negotiable. Operators who fail to implement or maintain these controls face material financial penalties.

TheScore Bet has operated in Ontario since the province launched its competitive private iGaming market in 2022. The operator's sportsbook and casino platform have built a significant customer base, but today's fine represents the first major regulatory sanction against the brand in the Ontario market.

What This Means for the Sector

The penalty underscores that AGCO's player-protection regime is not merely aspirational; it carries teeth. Operators must ensure that systems flagging high-risk cash-out scenarios—particularly on large wagers—are functioning properly and are not being bypassed by customer service or back-office staff.

For the broader Ontario iGaming sector, the message is straightforward: investment in compliance infrastructure and staff training on responsible gambling protocols is now a baseline operational requirement, not an optional competitive differentiator. Operators that cut corners on these systems should expect similar regulatory action.